30-Day Change-of-Mind Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for change-of-mind reasons (for example: size, preference, or ordering mistake).
To be eligible for a change-of-mind return:
To start a return, contact us at cs@thermafits.com
Return shipping costs are the responsibility of the customer unless the item is confirmed to be faulty. Depending on your delivery region and when your item is returned, a restocking fee may also apply — see the regional sections below for details.
Sizing Responsibility
We provide a detailed sizing chart on our product pages to help customers select the correct size before purchasing.
By placing an order, customers acknowledge and agree that:
We do not cover return or exchange shipping costs where the incorrect size was selected despite the sizing chart being available and not followed correctly.
Damages, Faulty Items & Manufacturing Defects
Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or if you receive the wrong product so that we can evaluate the issue and make it right.
If you believe your item has developed a manufacturing fault, please contact cs@thermafits.com with:
We will assess the claim and provide a resolution in line with our returns policy.
Wear, Care & Maintenance
Our footwear is designed for winter and outdoor conditions. However, performance and longevity depend on proper use and care.
Please refer to our Boot Care Guide for full maintenance instructions:
Click here for care instructions
The following are not considered manufacturing faults:
Waterproof and water-resistant performance can naturally reduce over time, especially with frequent exposure to wet conditions. Proper drying and care help maintain performance.
Issues resulting from improper care, lack of maintenance, or conditions outside normal intended use may not qualify for a repair, replacement, or refund.
Exchanges
For UK orders: the fastest way to get the item you want is to place a new order for the correct size or item first — it ships straight away, so you're not waiting on us to receive your return. Then return the original item to us (return postage is the customer's responsibility). Once we receive and accept the original item, we'll refund you for it in full — no restocking fee applies to UK exchanges.
For US orders: exchanges follow our standard restocking fee process — see "United States Restocking Fee" below.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
We also do not accept returns on:
If you have questions or concerns about your specific item, please contact cs@thermafits.com
United Kingdom — 14-Day Cooling-Off Period & Restocking Fee
If you're ordering for delivery within the UK, you have the right to cancel your order and request a full refund within 14 days of receiving it (return costs must still be covered by the customer).
If you request to cancel your order within 14 days but it has already been shipped, we are unable to cancel it at that point. Once the order arrives, you will need to return it to us to receive your full refund.
No restocking fee applies to refunds within the 14-day cooling-off period. If your return is received by us more than 14 days after delivery (but within our overall 30-day return window), a £15 restocking fee will be deducted from your refund.
This fee applies to refunds only — it does not apply to exchanges (see "Exchanges" above).
United States Restocking Fee
For orders shipped within the US, a $20 restocking fee applies to returns, whether you're requesting a refund or an exchange.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible:
Refunds
We will notify you once we've received and inspected your return and let you know whether the refund was approved or not.
If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return, please contact cs@thermafits.com